Upcoming Refund Pricing Changes
By Darian Shimy / Mar 01 2020
On April 1, 2020, fees will not be returned when a refund is issued. This change will apply to all accounts, Platform and Standalone. There are costs associated when issuing refunds and until now our payment processor has been covering this fee. There is no cost to issue a refund. The change is with respect to the returning of fees from the original charge.
If you have any questions, please reach out to our support team.